To Whom It May Concern:
While attending a Brand Source Pacific Rim Board meeting I listened to two fellow dealers talk about how impressed they were with their JRM experience. I place both of the dealers in high regard in fact they have such well run businesses I was surprised they had hired a consultant. I also had the opportunity to hear the owner of JRM at a NARDA seminar. I was impressed with the content and presentation of the material that was presented. I talked to my fellow dealers after the meeting and they said how Hal McClamma had helped them improve almost all aspects of their business and they were looking forward to improving even more.
In February 2007 we had Hal out for an initial visit and consultation. After spending two days with him my whole management team was convinced the investment would be worth it so we signed up. Idler's hasn't been the same since. We now have a process for almost everything we do in our business. We have been taught to approach each issue as a team; which is huge. We still don't make all the right decisions but the team approach is the only way to go. We have a sales process now and we really know how many people walk into our stores each day.
I could go on and on but I will end with this. I am extremely satisfied with Hal McClamma and the JRM method of training. We have a long way to go as we will never stop trying to improve. (I hope). The process is hard work and it doesn't stop when he is done but is well worth the effort. I cannot say everything is beautiful in our business but I have high hopes for the future. I cannot imagine doing business any other way now even though we still have so far to go.
Don Idler, President